Come stay. With total peace of mind.

by | Sep 7, 2020 | Blog

This is the time for reassurance in a world of uncertainty. And it’s also time for everyone to have a break after the anxieties of lockdown. With both of these in mind, we’ve made some important changes to how we work. And we hope they will give you the peace of mind to enjoy your much-deserved holiday with us.

Henderson's Bistro at The Albert Halls, Stirling
Stringent processes mean our properties are meticulously cleaned
Seasonal flavours characterise the Henderson's Bistro menu

Our exacting standards offer you the peace of mind to rest and restore

Book with confidence

Perhaps the biggest worry for everyone when they book a holiday (and especially at the moment!) is ‘What if I have to cancel?’ To take away all of that stress, we’ve introduced Master Cancel. This system offers our guests the flexibility they need to book with confidence. If you have to cancel for any unforeseen circumstances – right up to two days before check in, Master Cancel enables us to refund you, in full, for the cost of the nightly rate of your stay. It’s worth noting though, that Master Cancel doesn’t cover extras such as booking fee, sofa beds, guest beds, or dog fees. Get in touch for the full details.

We’re good to go

Like any other hospitality business worth its salt, we’ve followed UK and Scottish Government guidelines and regulations to the letter. However, we haven’t stopped there. As a member of the Association of Scotland’s Self Caterers, we undertake the stringent Cleaning Protocols for Self-Catering Properties in the Context of COVID-19. Because of that, and other measures we’ve taken, we proudly display the ‘We’re Good To Go’ industry standard and supporting mark. This demonstrates that we adhere to the relevant Government and public health guidance, and have carried out COVID-19 risk assessments to ensure we have the required processes in place. You can learn more about our cleaning protocols, risk assessments and training, and even which disinfectants we use, on this page: https://www.stirlingselfcatering.co.uk/covid-19-information/

My stay planner

At Stirling Self Catering, we pride ourselves on providing guests with full information to enhance their stay. That’s everything from how to work the cooker to interesting events happening in town, and which restaurants are good for families. Formerly, this information was provided in your welcome folder in each property. However, COVID safety protocols mean that we have had to remove all such ‘high-contact’ items from our properties. On booking, you will now receive ‘My Stay Planner’ by email. This will provide all the information you need to make the very best of your stay. It includes tourist leaflets, ‘What’s On’ Guides, and much more.

Arrival and departure

For the time being – and although we love meeting our guests face to face – our arrival and departures are contactless. Your welcome folder – containing  access and key collection information, WiFi codes and all instructions – will be sent to you electronically as part of ‘My Stay Planner’, shortly before your visit. But remember – we are always available by phone should you have any questions during your stay. Further, our properties have sufficient outdoor space to meet safely should you need us at any time.

Thank you everyone

Lastly, it’s time for a huge thank you to everyone who has helped get us to this moment, where we are safely welcoming guests to our beautiful properties, City and country. Our sincere thanks to all those guests who have been so patient as we rearranged or refunded their holidays – thank you! To our owners, who have become partners in the challenge to make our properties forensically clean and safe – we wouldn’t be here without you! To all our suppliers, who’ve had to face their own concerns about business resilience, we thank you! We are delighted that ‘We’re Good to Go’ and can’t wait to welcome you back to Stirling – better than ever!

Henderson's Bistro set up for a wedding celebration

Master Cancel provides total booking confidence for you

Henderson's Bistro set up for a wedding celebration

It’s official! We are ‘Good To Go’ and ready to welcome you

More information about our response to COVID-19: 

 

 

BACK TO BLOG

Spring and summer breaks in Stirling!

by | Apr 13, 2016 | Blog

Life: it’s all about breaking it up into little enjoyable chunks, isn’t it? So, now that the Easter chocfest is over, and most of us have seen off our kids back to the school gates, we’re thinking about the next holiday!

 

Grade C Listed Victorian villa - Gladstone, perfect for a summer break

Relax by the log burning stove in Gladstone, in the heart of Stirling’s King’s Park

Grade C Listed Victorian villa - Gladstone's master bedroom

Master bedroom luxury, Gladstone

Short and sweet Bank Holidays

The English and Scottish May bank holidays coincide on 2 and 30 May – giving us two great opportunities for a week or more away for the price of a mere 4 days’ annual leave. The key thing about bank holidays is location – you don’t want to waste too much time travelling to your base. And once there, you want to squeeze in as many experiences as humanly possible in a short space of time. Slap bang in the heart of Scotland, Stirling is the perfect place for just such a break. Not only is it the gateway to the Highlands (heck, you can be in the wilds of Glencoe in under two hours!), but its central location opens up both Glasgow and Edinburgh as easy day-trip destinations too. From Stirling, you can even experience both Scotland’s east and west coastlines – either can be reached in around an hour by car. If you’re planning on using your holiday home as a day-trip base (and have an eye on your whole-year holiday budget), have a peek at our bright, beautiful and affordable apartments at www.budgetaccommodationstirling.co.uk. They might be just what you’re after. To find out more about why Stirling could be just right for your short spring or Bank Holiday break, give us a call on +44 (0) 7730 145 965.

Lazy luxury summer holidays

Summer holidays are all about feeling relaxed – kicking back, forgetting work and responsibilities. With longer breaks, it’s essential too that you feel at home and cared for in your holiday accommodation. That’s why our portfolio of luxury cottages and apartments have every comfort you could possibly wish. Unwind in front of Gladstone’s log-burning stoves with a glass of wine, or enjoy a secluded barbecue in its enclosed gardens – all in the heart of Stirling’s prestigious King’s Park. If you’ve a family or group celebration in mind, Park Terrace is the perfect property – comprising extensive gardens, a hot tub, sauna and even a bar area. Luxury comes in all sizes too – couples and small families will love the cosy cottage feel of Pear Tree House and Redcarr Lodge, for example, all with our warm and attentive customer service. Browse all of our fabulous properties at www.stirlingselfcatering.co.uk/properties

Our people

But why, when you’ve the whole word to choose from, should you choose Scotland for a holiday? After all, you can find nice views and a luxury apartment anywhere in the world. Well, we think that Scotland’s people are something special, and it seems that 2015’s visitors wholeheartedly agree. Nearly 6,000 tourists were surveyed by Visit Scotland* last summer, and their top three descriptions of Scots were ‘friendly’, ‘helpful’, and ‘welcoming’. More than 80 percent of visitors said that Scotland’s people actually added to their holiday experience. If you want to find out more about what makes us tick, look out for the hashtag #ScotSpirit on Facebook, Twitter and Instagram to see just what we mean about our brilliant, warm and helpful people. By the way, we’ve a few of them working right here in the office, ready to help plan your unforgettable holiday

Park Terrace has extensive gardens and facilities - perfect for a summer break

Park Terrace has extensive gardens and facilities perfect for a special gathering 

Cosy cottage charm at Redcarr Lodge - perfect for a summer break

Cosy cottage charm at Redcarr Lodge

*Source: http://www.bbc.co.uk/news/uk-scotland-scotland-business-35774291

 

BACK TO BLOG